Code of Ethics
In recognition of our membership by the Messenger Courier Association
of the Americas (MCAA), we agree to work toward common goals
in the conduct of our business as well as to support MCAA's business
and ethical guidelines. Recognizing that our actions, in tandem
with those of our companies, will reflect on the Association
and our industry, we agree to:
- To maintain within our company a high value on integrity and
honesty in all relations with our customers and the public; to
express clearly and concisely the terms of our agreements with
customers; to utilize sufficient security for all shipments;
to provide prompt follow-up regarding all customer inquiries,
including swift resolution of any claims; to fulfill our commitments
in good faith; to endeavor to maintain a high standard of performance.
- To treat other member companies with professional respect;
to honor all valid and lawful contracts with other members; where
disputes may arise over such contractual commitments, to encourage
arbitration as a constructive alternative to litigation.
- To
promote and assist the Association's development.
- To help raise
the professional image of messengers, couriers, and the companies
with which they are associated.
- To maintain the confidentiality
of any propriety information we may receive or learn regarding
another Association member; not to misappropriate propriety
information or goodwill of fellow members by inducing our employees
to violate any confidentiality agreements which may be part of
the terms of their employment.
- To promote learning, business
and networking opportunities for ourselves, as well as for
other member companies of this Association.
- To continuously educate
and encourage our employees to upgrade their skills, abilities,
professionalism and technical competency.
- To develop understandable
job descriptions and standard operating procedures so that
each employee can understand what is expected in the course of
his or her work.
- To adhere to all federal, state and local laws
affecting our business operations.
- To comply with all federal,
state and local fair employment practices.
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